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Is there security at the village and how much will it cost?
At the outset, there will be uniformed 24 hour security, which is met within the service charge budget. Ultimately this will be a matter for the owners to decide on.

What happens if my washing machine or other equipment breaks down?
Initially the appliances will be covered by the manufacturers warranty and thereafter the managing agent can arrange a service call at your expense.

Who will maintain the building and grounds?
The maintenance managing agent will be responsible for ensuring the building and gardens are thoroughly maintained.

Who cleans the windows?
This will be undertaken by the maintenance managing agent.
 
Can you let my APARTMENT for me and manage it, when i am not in occupation?
Yes, it is assumed that purchasers will put their units into the letting pool. The management letting team will fully organise lettings like a hotel operation. The letting process will be discussed fully at the time of purchase.

If I am arriving late could someone get my apartment cleaned and prepared?
Yes the management letting team will provide an on arrival welcome service to ensure that your apartment is in order and has been cleaned and there are some basic provisions.

WHAT ESTATE FACILITIES WILL BE PROVIDED?
Reception, concierge, welcome service.  24-hour uniformed security, garage parking or covered shaded car ports, passenger lift, 3rd floor infinity edge swimming pool and sun deck, state-of-the-art media/cinema room with integrated surround-sound and large screen, fitness centre with aerobic and resistance equipment, pool bar, landscaped garden.

Is there a bar by the pool?
There will be an honour bar stocked with soft drinks and fruit juices by the pool. Ultimately this will be a matter for the owners and management letting team to decide on.

What happens in the media/cinema room and who can use it?
The media room will be available for booking, and is a facility exclusively for the use of residents and their guests. It will have a large screen and projection equipment as well as surround sound and can be used to play DVDs or other media.  The room can also subject to availability be used for functions or meetings. 

HOW MUCH IS THE SERVICE CHARGE AND WHAT DOES IT COVER?
There is a service charge budget, which has been prepared, which gives the full breakdown of the costs.

HOW IS IT PAID I.E. QUARTERLY, MONTHLY?
Quarterly in advance.

 

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